Resolving slow play is a Three Step Process
Maintain Flow of Play: As you already know, a key role of the Marshall/Ranger is to help all groups at Lonely Pine Golf Club maintain a...
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Golfer Loyalty Occurs When…
To gain a loyal following is to maintain the right attitudes when serving others. Delivering outstanding service has everything to do with...
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Is your club only as good as needed to stay in business?
When I was traveling in Ireland for two weeks – in both north and the south – where I conducted training programs for several...
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Why Ego Kills Most Clubs!
Dear Reader: The number one reason many clubs and most marketing campaigns fail is not what you think it might be. It’s not poorly...
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Turn Driving Time Into Learning Time
“I can honestly say this was the best advice I ever got in my entire life!” Andrew Wood One of the best ways is to turn driving...
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OUTRAGEOUSLY GOOD SERVICE
Several years ago I had the pleasure of playing golf at the Robert Trent Jones Golf Club in Gainesville, Virginia. It’s the third...
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